Technical Support Engineer

About you:

  • Self-motivated, focused and energetic person with a passion for technology and testing;
  • Ability to achieve deadlines and work independently;
  • Exceptional communications/Interpersonal, analytical, and linguistic skill is a MUST;
  • Problem-solving and thinking laterally as of a team or individual
  • Team player that knows to demonstrate reliability, communicate constructively, listen actively, exhibit flexibility, cooperates and pitches in to help, shows commitment to the team, works as a problem-solver, functions as an active participant, shares openly and willingly


Requirements:

  • Education: B.S. degree in Information Technology, Computer Science or relevant field
  • Excellent mathematical and analytical skills
  • Ability to communicate data results and related conclusions effectively
  • Strong multi-tasking skills and ability to learn new technologies
  • Passion for solving customer issues in a fast-paced environment
  • Experience with SQL


Responsibilities/Job Role:

  • Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication
  • Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying SQL queries.
  • Debug reported problems related to our internal SDKs
  • Work with third-party supports to resolve issues in third-party SDKs
  • Become a product expert for customers and stay up-to-date on new features
  • Work with RnD team for defect reports, troubleshooting, and feature requests
  • Act as a customer advocate


Extra Points For:

  • Experience as Data Analyst
  • Experience with Tableau
  • Knowledge for reading Analytics reports